Return Policy

Thank you for shopping at [Your Store Name]!

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help.

1. Returns

You may request a return within [14/30] days of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must also be in the original packaging.

  • Proof of purchase (order number or receipt) is required.

Non-returnable items include:

  • Gift cards

  • Downloadable software or digital products

  • Items marked as Final Sale

  • Perishable goods or hygiene-sensitive items (e.g., underwear, opened cosmetics)

2. Return Process

To initiate a return, please contact us at [your support email] with the following information:

  • Your name

  • Order number

  • Reason for return

  • Photos (if item is damaged or defective)

Once your return is approved, we’ll provide return instructions. Do not send your item back without contacting us first.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

  • We recommend using a trackable shipping method.

  • Shipping costs are non-refundable.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.

  • If the item is not in its original condition, only a partial refund may be issued.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, email us at [your support email].

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before your refund is officially posted).

  3. Then contact your bank.

If you’ve done all of this and still have not received your refund, please contact us at [your support email].

7. Contact Us

If you have any questions about our return policy, feel free to contact us:

Email: [your support email]
Phone: [optional]
Address: [Your business address]