Shipping Policy
Thank you for shopping at [Your Store Name]! We are committed to delivering your order in a timely manner and providing the best possible experience.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
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Orders are not shipped or delivered on weekends or holidays.
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If we experience a high volume of orders, shipments may be delayed by a few days.
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We will notify you by email if there is any significant delay.
2. Shipping Rates & Delivery Estimates
We offer worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout.
| Destination | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| United States | 7–15 business days | $X.XX or Free |
| Canada | 8–18 business days | $X.XX |
| Europe | 10–20 business days | $X.XX |
| Asia | 5–10 business days | $X.XX |
| Rest of World | 15–30 business days | Varies by location |
Please note that delivery times are estimates and may vary depending on customs, carrier delays, or unforeseen events.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
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You can track your order through the link in the email or via our [Order Tracking Page].
4. Customs, Duties & Taxes
[Your Store Name] is not responsible for any customs fees, duties, taxes, or import charges incurred during delivery. These charges are the responsibility of the customer.
5. Incorrect or Undeliverable Addresses
Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer.
If an order is returned due to an incorrect address, reshipping fees may apply.
6. Lost or Stolen Packages
We are not responsible for lost or stolen packages after delivery is confirmed by the carrier. If your package is marked as delivered but you did not receive it:
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Check with neighbors or your local post office.
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Contact the carrier directly.
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Contact us at [your support email], and we will do our best to assist.
7. Shipping Questions
If you have any questions about shipping or need assistance with your order, feel free to contact us:
Email: rm - service@oemsuperbags.com We will reply to your email within 24 hours.
Online Chat: You can click on the online chat icon in the bottom - right corner of our website to communicate with our customer service representatives in real - time. Our service hours are from 9:00 to 21:00, Monday to Sunday.
Phone: Dial +86 - 18664135993, and our customer service team will serve you whole - heartedly.
Mailing Address: Room 609, 6th Floor, Building 2, Huajian Industrial Park, Hongtu Road 232, Shigu Community, Nancheng, Dongguan City, Guangdong Province.
If you need to send samples or other materials, you can send them to this address.